HELP
Frequently Asked Questions
What is Khaaqan?+
Khaaqan is a home décor brand focused on timeless, minimal, sculptural pieces, inspired by earthy textures, quiet luxury, and modern living.
Are your products handmade?+
Yes, our pieces are handcrafted and hand-finished by skilled artisans. Slight variations in shape, texture, or colour are natural, and they're exactly what makes each piece unique.
What materials do you use?+
We work primarily in terracotta, the warm red clay, alongside other natural materials, creating durable, characterful décor.
Do you deliver all over Pakistan?+
Yes, we deliver nationwide through reliable courier partners.
How long does delivery take?+
Lahore: 1–2 working days. Other cities: 3–5 working days. Orders are processed within 1–2 working days of confirmation.
What are the delivery charges?+
A flat delivery charge is shown at checkout before you place your order.
Do you offer Cash on Delivery?+
Yes, COD is available across Pakistan. We also accept bank transfer, JazzCash, and Easypaisa; prepaid orders are dispatched faster.
Can I return or exchange a product?+
Returns and exchanges are accepted within 3 days of delivery if the item arrived damaged or incorrect, unused and in original packaging. See our Refund Policy for details.
What if my item arrives damaged?+
Contact us within 24 hours with photos of the product and packaging, we'll arrange a replacement or refund.
Are products exactly as pictured?+
We aim for accurate representation, but slight differences can occur due to lighting and the handmade nature of each piece.
Do you restock sold-out items?+
Some designs are limited and may not return. Popular pieces are occasionally brought back.
Can I place bulk or custom orders?+
Yes, we take bulk and custom orders. Reach out via WhatsApp or our Wholesale page to discuss.
How should I care for my décor?+
Keep away from excessive moisture, clean with a dry or slightly damp cloth, and handle with care.
How can I contact you?+
Email khaaqanofficial@gmail.com, Instagram @khaaqanofficial, or WhatsApp 0330 2710066.